Computing & Technology Services

Computing & Technology Services (CTS) provides support and leadership for SUNY Potsdam in all areas of information technology.

The CTS main offices are located in Stillman Hall. You may use Request Tracker (RT) to create a new trouble ticket or view the status of your existing issues.

Our Helpdesk is the point of contact for these divisions of CTS: AIS, HNS, Labs, and NIM. Issues for these groups will be placed in Request Tracker (RT) and assigned to the appropriate group. You may also reach the Helpdesk by emailing helpdesk@potsdam.edu or calling (315) 267-2083.

The TelCom office handles all telecommunications services for faculty, staff, contractors and tenants for SUNY Potsdam. The TelCom office may be reached by emailing telcom@potsdam.edu. or calling (315) 267-3000.

The Network & Systems Status page contains current system status as well as information about any planned or current technology outages.